eBay, Blockbuster, Dish Network, and even today's Trucking companies are all carrying on the tradition of putting profits before customers, and not surprisingly, customers are leaving. It doesn't have to be like this.
In a world of US vs. THEM mentality, is their a way to get around it? Can we really find a WIN-WIN on the biggest of issues? I think their is. It won't come cheap, but it can be done if someone is determined enough, and creative enough, to try and pull it off.